SHIPPING & RETURNS
SHIPPING POLICY
Thank you for visiting and shopping at mattimops.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
All orders are processed within 30 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
Mattimops.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
RETURN & EXCHANGE POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, should the item have been damaged during transit, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days upon receipt of the purchased. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@mattimops.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
__________
RMA #:
Matti Mops
PO Box 12992
CHELMSFORD
CM1 9DQ
__________
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
EXCHANGES
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
Please Note: Returns are only made if the artwork received has been damaged during delivery.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Telephone : + (44) 01245 917106
Mobile: + (44) 07738 526561
Email: info@mattimops.com